Shipping Policy

Order Processing

If the product is directly available (indicated in the product description) please give us 24 hours to process your order. Delays may occur on weekends and holidays. You will receive an email with the shipping information and tracking number as soon as we have shipped your order. Please also keep an eye on your spam folder.

Store Pickup

After arrangement we offer the pickup at our lootroom in Nuremberg, Germany. Please contact us in advance by e-mail.

National & International Shipping

We offer shipping to almost all countries in the world. Shipping is free for every product, express shipping can be purchased at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. lootroom GmbH is not responsible for these charges if they are applied and are your responsibility as the customer.

Delivery Times

Normal Shipping (free of charge)
European union 3 to 7 business days
USA 7 to 14 business days
Australia 14 to 20 business days
(these are only estimates, it can also be faster or longer)

Express Shipping (can be booked at checkout)
European union 3 to 7 business days
USA 5 to 10 business days
Australia 10 to 15 business days
(these are only estimates, it can also be faster or longer)

If you have any further questions, please don't hesitate to contact us at support@lootroom.com or join our discord.